The Brand Oman Management Unit (BOMU) in partnership with Knowledge Horizon have launch the second phase of Frontline Oman - an initiative aimed at improving customer care and customer service in Oman's public sector - 26 June at the Muscat Inter-Continental Hotel with a number of leading government agencies.

The four-day workshops, delivered by Dr. Maen Al Qatamin, President of Knowledge Horizon, a leading Knowledge organization, who provided participants with practical advice and support on improving working relationships with the general public, dealing with difficult situations and handling complaints.

Training officers from the Royal Oman Police, The Ministry of Commerce and Industry, The Ministry of Housing, The Ministry of Manpower, The Public Prosecution and Muscat Municipality were amongst those who recently took part in a dedicated customer service training program.